Refund policy
You can send a vantoriak item back within 30 days after it is delivered. We pay for the return label and never charge a restocking fee.
Before you send anything
Email support@vantoriak.com with your order number, which item you are returning, and why. We reply with a prepaid label and the steps. Parcels sent without a label from us can be delayed or lost.
Condition we need it in
- Unworn and unwashed, with the original tags still on.
- In the original packaging, with any belt, tie, strap or other piece it came with.
Damaged, faulty or not what you ordered
Send us a photo of the item and of the parcel label within the 30 days. We will send a replacement or refund you in full, including the shipping you paid.
Swapping a size or color
Tell us the size or color you would like instead. If it is still available we send it; if not, we refund you.
Where returns go
2460 Coral St, Vista, CA 92081, United States. This is a returns-receiving address only. It is not a shop, and orders are not sent from it.
When you get your money back
| Step | Time |
|---|---|
| We process the refund once the return arrives | 5–7 business days |
| Your bank or card company posts it | 3–10 business days |
Refunds go to the card or account you paid with. For change-of-mind returns the $7.95 shipping charge is kept; for damaged, faulty or wrong items it is refunded.
Cancelling
Changed your mind right after ordering? Email support@vantoriak.com within 24 hours and we will cancel. After that, the order is already being packed, and the return steps above apply once it arrives.